Case Study Kowloon Motor Bus Company

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Personal Data Collection Statement

Bus Captain (Full time / Hourly Rated) (Job Code: BC)

(Chinese Version only)

Terminus Supervisor / Assistant Terminus Supervisor
(Job Code: TS/ATS)

Requirements:
  • Completion of secondary education or equivalent
  • At least 4 years’ working experience, preferably at supervisory level
  • Basic knowledge in computer operation
  • Candidates with less than 4 years working experience will be considered as Assistant Terminus Supervisor
Working Hours:
  • About 10 working hours per day, on shift and roster duties
Duties:
  • Responsible for daily operation of the bus terminus, including monitor and regulate bus departures, maintain queuing order
  • Manage Bus Captains
  • Perform other duties as assigned by supervisors

Bus Stop Assistant (Full time / Part time) (Job Code: BSA)

Requirements:
  • Completed Form 3 or above
Duties:
  • Maintain queuing order and handle customer enquires
Working Location:
  • Hong Kong Island / Kowloon East / Kowloon West / Shatin / Tai Po / North District / Tuen Mun / Yuen Long / Lok Ma Chau
Working Hours (5-6 days per week):
  • Full Time : 06:00 a.m. to 01:00 p.m. or 05:00 p.m. to 12:00 midnight (6.5 to 7 hours per day)
  • Part time : 06:00 a.m. to 10:00 a.m. or 05:00 p.m. to 10:00 p.m. (2.5 to 3 hours per day)

Manager, Internal Audit(Job Code: M35)

Requirements:
  • Qualified accountant with qualification in internal audit (e.g.CIA, CISA and CFE)
  • 10 years’ relevant working experience with a least 5 years supervisory experience at sizable audit firms is strongly desirable
  • A keen interest to challenge the status quo and think out of the box
  • Strong analytical mind and good communication skills
  • Experienced in internal control re-engineering and consultancy
  • Experienced in IT project management and CAATS is strongly desirable
  • Candidates with less experience will be considered as Assistant Manager
Duties:
  • Carry out audit reviews to cover all aspects of the Group’s business and processes
  • Design audit testing to meet with the audit objectives
  • Provide consultation and advice in relation to risk management and internal controls
  • Understand the function of different business units and maintain good relationship with stakeholders at all levels of the Group
  • Manage and develop audit staff to meet with the Group’s audit requirements and the latest regulatory audit standards

Senior Assistant Accountant (Job Code: SAA)

Requirements:
  • Degree in Accounting, Finance or related disciplines with professional qualification in HKICPA/ACCA or equivalent
  • 5 years’ relevant experience. Experience at sizable audit firms is preferable
  • Results driven, self-motivated and independent
  • Strong analytical mind and good communication skills
  • Proficient in MS Office, knowledge in SAP would be an advantage
  • Good command of written and spoken English and Chinese
Duties:
  • Manage the accounting functions and month-end closing of financial activities
  • Prepare monthly accounts and financial statements and ensure that they are in accordance with the statutory requirements and accounting standards
  • Work with auditors to facilitate statutory audits
  • Prepare for documentation and implementation of appropriate procedures and systems to improve business effectiveness and efficiency as well as internal control
  • Compile financial analysis to facilitate businesses performance review and management decision making

Senior Facilities Management Officer (Job Code : S12)

Requirements:
  • Bachelor degree in Building Services Engineering, Building Studies, Electrical Engineering, Building Surveying or related disciplines
  • At least 5 years’ relevant working experience, high potential candidate with less experience may also be considered as Facilities Management Officer
  • Experience in preparation of tender specification and project management
  • Proficiency in MS Office
  • Possession of a valid Hong Kong driving licence
Duties:
  • Supervise in-house technicians and contractors in respect of maintenance work carried out in depots
  • Prepare specifications and tender documents for repairs and/or improvement works
  • Ensure the quality of works is being maintained and improved
  • Liaise with consultants, contractors and suppliers on project management
  • Prepare and control the budget for improvement works
  • Conduct risk assessment and ensure safety of works conducted

Assistant Manager, Information Technology or Senior Information Technology Officer (Job Code: A68 / SB6)

Responsibilities:
  • Develop / enhance IT systems using innovative IT technologies
  • Carry out effective system analysis, design and programming
  • Deliver timely, reliable and quality IT solutions to meet business needs
  • Work with IT contractors on project development
  • Manage project timeline, attend to documentation of project details, training of staff and resolve technical issues
  • Provide ad-hoc system supports to users when required
Requirements:
  • Degree holder in Computer Science / Information System or related discipline
  • 5 years’ solid and relevant experience
  • Experience in project management, able to handle multiple projects, work under pressure with tight project timeline
  • Programming knowledge in .Net, MSSQL and Linux, and/or PowerBuilder and ASE
  • Good knowledge in IT security technology would be advantageous
  • Proficiency in both written and spoken English and Chinese, good problem solving skills
  • High potential candidates with less experience may be considered as Senior Information Technology Officer

Procurement Officer (Job Code: P04)

Requirements:
  • Degree in Business Management or related discipline, MCIPS preferred
  • 3-5 years’ relevant experience
  • Experience in direct materials procurement and managing global vendors is preferable
  • Self-driven, able to work independently and under pressure
  • Good communication and negotiation skills
  • Good sense of ownership and servicing mindset to ensure efficient and effective customer service
  • Proficient in spoken and written Chinese and English
Duties:
  • Provide procurement services for internal clients
  • Perform end-to-end procurement process and vendor management
  • Liaise with internal clients to analyze business needs and develop appropriate procurement plans
  • Manage annual procurement spend of $100 million

Security Officer (Job Code: SGO)

Requirements:
  • Relevant training in security and supervisory skill management
  • Holder of valid security guard permit, QAS Security Training Certificate and Hong Kong driving licence (class 1)
  • Minimum 8 years’ relevant experience with at least 5 years at supervisory level
  • Knowledge in building and facilities management will be an advantage
  • Excellent supervisory, problem solving and interpersonal skills
  • Knowledge in MS Word, Excel and Chinese word processing
Duties:
  • Monitor and ensure the quality of work performed by both in-house and out-sourced security team members
  • Liaise with internal and external customers in related to security issues
  • Responsible for the administration duties of the security team
  • Perform ad hoc projects as assigned by superior

Radio Control Operator (Job Code: RCO)

Requirements:
  • Form 7 standard or above
  • At least 2 years’ working experience
  • Good command of English and Chinese
  • Good interpersonal and communication skills
  • Good PC knowledge in MS Word, Excel and Chinese word processing
  • Able to work independently and under pressure
Working Hours:
  • 9 working hours per day, on roster and shift (including overnight shift)
  • Wearing uniform is required
Duties:
  • Work in the KMB Radio Control Centre which monitors the operation of its bus network
  • Receive and record telephone and transceiver calls from frontline staff on bus operation issues
  • Response to emergency situations
  • Relay operation information accurately to relevant internal and external parties
  • Regulate bus schedules and departures as needed
  • Perform other duties as assigned by supervisors

Customer Hotline Representative (Job Code: CHR)

Requirements:
  • Completion of secondary education or equivalent
  • Good verbal communication skills in Cantonese, English and Putonghua
  • Good PC knowledge in MS Word, Excel and Chinese word processing
  • Possess at least 1 years’ working experience at call centre
Duties:
  • Handle customers’ enquiries, suggestions and complaints on bus services through the KMB Customer Service Hotline and online platform
  • Perform clerical duties
  • Required to perform shift and roster duties

Inspector (Job Code: III)

Requirements:
  • Associate degree / Higher diploma / F.7 standard
  • At least 2 years' customer service experience
  • Good command in English and Chinese and able to communicate in Putonghua
  • Good interpersonal and communication skills
  • Basic knowledge in MS word and excel
  • Possession of valid Hong Kong driving licence (code 1 & 2) for at least one year is a must
Working Hours:
  • 10 working hours per day, on shift and roster duties
Duties:
  • Supervise a team of frontline bus operation staff
  • Handle traffic accident and provide support to involved passengers and staff
  • Handle operational contingency issues
  • Handle enquires from passengers
  • Perform daily patrol car driving duties and other driving duties assigned
  • Perform other duties as assigned by supervisors

Operations Assistant (Job Code: O12)

Responsibilities:
  • Assist Operation Officer / Inspector on crew deployment to meet contingent operation needs
  • Operate a computerized operation management system which captures data on daily availability of buses and crew
  • Based on the daily bus and crew situation, execute non-scheduled assignment of crew and buses to avoid service gaps and optimize resources deployment
  • Maintain an updated log on buses parked overnight at depot / bus termini to facilitate early morning dispatches
  • Handle passenger lost properties
  • Required to perform early morning shift and roster duties
Requirements:
  • F.5 or above
  • Possess at least 1 year’s working experience
  • Proficiency in PC knowledge in MS Word, Excel, Chinese word and Powerpoint processing
  • Good communication skills, hardworking and willing to learn

Shop Assistant (Job Code: SHA)

Duties:
  • Provide bus service information to passengers
  • Handle sales of KMB-related items
  • Handle customers’ enquiries, suggestions and complaints on bus services
  • Provide clerical support and other duties as assigned by supervisors
  • Required to perform shift and roster duties
Requirements:
  • Completion of secondary education or equivalent
  • Good communication skills in spoken Cantonese, English and Putonghua
  • Good PC knowledge in MS Word, Excel and Chinese word processing
  • Possess at least 2 years’ sales or customer service experiences

Maintenance Staff Recruitment Hotline: 27868091

Skilled Assistant (Vehicle Mechanic / Electrician ) (Job Code: SA)

Requirements:
  • Completed Form 3 or above
  • Possess a valid HK Driving Licence (code: 1,2) or Electrical Worker Licence (Grade A) will be an advantage
Working Location:
  • Tuen Mun / Lai Chi Kok / Sha Tin / Kowloon Bay
Working Hours:
  • 8:00 am – 5:00 pm or 7:00pm – 4:30 am
  • Roster duties required
Duties:
  • Responsible for repair and maintenance work of buses
  • Perform other duties as assigned by supervisors

Skilled Assistant (Tyre Worker) (Job Code: SA-01)

Requirements:
  • Completed Form 3 or above
  • Possess a valid HK driving licence (code: 1,2) is preferred
Working Location:
  • Tuen Mun / Lai Chi Kok / Shatin / Kowloon Bay
Working Hours:
  • 8:00 am – 5:00 pm
  • Roster duties required
Duties:
  • Assist to exchange and repair tyres at bus depot or termini
  • Perform other duties as assigned by supervisors

© 2016 The Kowloon Motor Bus Co.(1933) Ltd. All Rights Reserved.

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Privacy Policy

1)General
1.1The Kowloon Motor Bus Co. (1933) Ltd. ("KMB") is committed to protecting your privacy. Please read the Privacy Policy Statement carefully to understand our policies and practices regarding how your personal information will be treated. The Privacy Policy Statement applies to all registered and unregistered users of the KMB Website and may from time to time be updated, revised, reposted and changed as deemed necessary.
1.2By using the Website, you consent to our collection and use of your Personal Data as described in the Privacy Policy Statement.
1.3The following words and expressions shall have the following meaning: "Personal Data" means any identifying information or sensitive data (including but not limited to name, identity card number, gender, date of birth, contact details, occupation, e-mail address, Octopus Card number and credit card information, etc) of a person; and "Privacy Policy Statement" means this Privacy Policy Statement as amended from time to time and posted on the Website.
1.4In the event that there is any inconsistency between the english and the Chinese version of this Privacy Policy Statement, the english version shall prevail.
2)Your Privacy
2.1KMB respects your legal rights of privacy when collecting, storing, using and transmitting personal data and the Privacy Policy Statement explains our privacy policies and practices. It is our policy to pledge to comply with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of the Hong Kong. In doing so, we will ensure compliance by our staff to the strictest standards of security and confidentiality.
3)Minimal Collection of Personal Data
3.1We collect your Personal Data when you register as a User of the Online Shopping Mall or the Real Time Quote or at times when you are requested to furnish us with your Personal Data.
3.2If you are under the age of 18, we recommend that you seek prior consent from your parent or guardian before providing us with any of your Personal Data.
3.3The purposes for which we may use your Personal Data include but are not limited to :
(i)to provide and download content to you;
(ii)to process your orders, send billing to and receive payment from you;
(iii)to handle and follow up your service calls, enquiries and complaints;
(iv)to better understand the demographics of our users and members to enable us to provide better services tailored to your needs;;
(v)to market our products and services;
(vi)to verify your identity;
(vii)to manage your membership account (if applicable);
(viii)for our future marketing purposes and those of third parties; and
(ix)for such purposes as would enable us or our affiliates or the transferees of such Personal Data to provide website or other electronic services verification of your identity.
4)Disclosure
4.1In cases where we do collect Personal Data from you, we will :
(i)tell you that we are doing so and the use that we will make of such Personal Data as we collect;
(ii)give you the opportunity to "opt out" (i.e. to restrict the uses we will make of such Personal Data)
4.2We agree to take all practicable steps to keep your Personal Data confidential but we may transfer/assign such Personal Data to the following parties :
(i)any actual or proposed assignee, transferee or successor of our rights in respect of our users;
(ii)our agents, affiliates or associates where it is deemed necessary to improve our content, products and services; and
(iii)other companies and organisations (including advertising agencies) which may wish to provide marketing materials to you.
4.3Except as expressly mentioned in the Privacy Policy Statement, we will not disclose your Personal Data unless we are required to do so by law or we reasonably believe that such action is necessary to :
(i)comply with the laws or applicable regulations;
(ii)protect and defend our rights and property;
(iii)protect against misuses or unauthorised use of the Website; or
(iv)protect the personal safety or property of our users or members or the public.
5)Links to Other Websites
5.1The Privacy Policy Statement only applies to the Website. If you click on any hyperlink or advertisement linking to another website that is provided on the Website, you will leave the Website for another location. At any other website, the protection of your privacy, personal data and your exposure to cookies are not our responsibility and you are advised to refer to the privacy policy of that other location (if any).
6)Web Logs
6.1When you visit the Website, our server may record the domain name of your computer and may also track the web pages you have visited. Such recordings and tracings are conducted for the purpose of measuring the traffic, and to gauge the popularity of various parts of the Website so that we can obtain general knowledge of our visitors. Such traffic data is collected for KMB's internal use and for sharing with our content providers. We may also share the summarised data with advertisers for the promotion of the Website. Use of traffic data will not identify you as an individual.
7)Security
7.1Once we have collected your Personal Data, it will be maintained securely in our system. Your Personal Data, however stored, will be accessed only by our employees or contractors who are authorised to do so. Where Personal Data is stored electronically in an independent server, it will be password-protected (or under some equivalent form of protection) and accessible only by authorised personnel of KMB or our contractors. Employees and contractors designated to handle Personal Data will be instructed to do so only in accordance with the Privacy Policy Statement. We shall take every step to ensure that your Personal Data is properly protected. However, given the nature of the Internet, we cannot guarantee absolute security. We accept no responsibility for any such unauthorised access and if you are concerned about such unauthorised access you should not provide us with your Personal Data.
8)Use of Personal Data in Legal Proceedings
8.1If it becomes necessary to take action against you for any reason whatsoever including recovering from you any money you owe us, you expressly agree that the Personal Data provided by you can be relied upon in identifying and taking legal action against you.
9)Your Rights to Access and Retention
9.1You may at any time request access to, correct and update Personal Data relating to you in any of our records. You may also ask us to delete you from any active mailing or distribution list kept by us. To exercise any of your aforesaid rights, you should write to us at the address below with the envelope marked "Confidential". In response, we may ask you to provide certain details about yourself so that we can be sure you are the person to whom the Personal Data refers.
10)How to Contact Us
10.1If you have any questions about our Privacy Policy Statement, please contact us at ::
The Kowloon Motor Bus Co. (1933) Ltd. 9 Po Lun Street, Lai Chi Kok, Kowloon, Hong Kong

© The Kowloon Motor Bus Co. (1933) Ltd.

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DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

1)The web user expressly agrees that use of kmb.hk is at the sole risk of the web user. The content, materials, goods and services are provided on an "as is" and "as available" basis.
2)The Kowloon Motor Bus Co. (1933) Ltd. ("KMB") expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, warranties of title, implied warranties of merchantability, fitness for a particular purpose and non-infringement.
3)KMB makes no warranty that the content, materials, goods and services will meet your requirements, or that your access to the site will be uninterrupted, timely, secure, or error free; nor does KMB make any warranty as to the results that may be obtained from the use of goods or services, or as to the accuracy or reliability of any information or content obtained through kmb.hk, or that defects in software or hardware problems will be corrected.
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7)Links to Third Party Websites
We have no control over linked sites and we are not responsible for the content of any linked site, or any links contained in such linked sites, or any changes or updates of such sites. We are not responsible for webcasting or any other form of transmission received from linked sites. We provide these links to you only as a convenience and the inclusion of any linked site on the Website does not imply endorsement by us of the linked site or any association with its operator. We shall not be responsible or liable for any loss or damage of any kind incurred as a result of the use of the services or the content of any linked site. Any concern regarding linked sites should be directed to the responsible site administrator or webmaster.
8)Use of Route Search Service (the "Service") on Google Maps
8.1By using the Service, the web user expressly agrees to the terms and conditions of
8.11Google Maps APIs Terms of Service (the Terms");
8.12All applicable policies or guidelines made by Google; and
8.13Other third party contract, law or regulation in relation to the usage of the Google Maps. Google may discontinue the provision of the Google Maps on the website at its own discretion without prior notice to KMB and KMB disclaims all responsibility for any loss and/or damage arising from such discontinuation of service and for any breach of the Terms by the web users.
8.2KMB does not have control over and does not guarantee the truth or accuracy of the Google Maps on the KMB website (the "Website"). In any event, KMB, its officers, directors, employees or agents shall not be liable for any losses, claims or damages suffered by any web user whatsoever and howsoever arising or resulting from his/her use or inability to use the Website and its contents, including but not limited to negligence acts and disputes between any parties.
8.3All web users agree to indemnify and hold harmless KMB, its officers, directors, employees and agents from and against any claims, actions, demands, losses or damages arising out of or resulting from their use of the Google Maps and/or the Website or their infringement of any intellectual property rights.
8.4The Google Maps may include hyperlinks to other websites or contents or resources. KMB has no control over such websites or contents or resources that are provided by Google or any third parties. Web users acknowledge and agree that KMB is not responsible for the content of such external websites or resources, and does not endorse any advertising, products or other materials on or available from such external websites or resources.
8.5Information relating to the Google Maps is shown on the Website for reference only. For KMB bus route information, please refer to the route tables of KMB at www.kmb.hk.
9)You will exercise and rely solely on your own judgment in using the Website for purchasing or redeeming products. In no event shall we be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential damages, including any loss of business or profit, goodwill, use, data or other intangible losses, arising out of any use or inability to use the Website, or the use of or reliance on the content or service available on the Website, even if we have been advised of the possibility of such damages, including without limitation unauthorised access to your User's Account using your Login Name and Password or transmission of content or any transactions entered into through the Website. You specifically agree that neither we nor our affiliates shall be responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another's rights, including intellectual property rights. You specifically agree that neither we nor our affiliates shall be responsible for the content sent out and/or included in the Website by any third party.
10)We make no representation that materials on the Website are appropriate or available for use in any jurisdiction. Those who access the Website from other locations do so at their own discretion and are solely responsible for compliance with local laws and rules. You confirm that you have all the requisite approvals for using the internet and online conduit.
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12)System Availability
We do not guarantee uninterrupted, continued or secure access to the Website. Part or the entire Website may be unexpectedly unavailable for whatever duration and for various reasons that may include system malfunctions and disruption, Internet access downtime and other technical problems beyond our control for which we cannot and shall not be held responsible. You agree that your use of the Website is at your own risk and that you will not hold us responsible for any damage or loss caused by your inability to use the Website for any reason whatsoever. We reserve the right to take any part or all of the Website offline for various reasons including but not limited to system maintenance or upgrading.
13)Governing Law and Jurisdiction
The Website (excluding the linked sites) is hosted by us from our office in Hong Kong. By accessing the Website, you agree that any claim relating to the Website shall be governed by the laws of Hong Kong without giving effect to any principles of conflicts of laws, provided that we reserve the right to pursue civil or criminal proceedings in any jurisdiction having control over you or your assets. You also agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.

© The Kowloon Motor Bus Co. (1933) Ltd.

KMB recognises the potential environmental impact of its services and is committed to mitigating and minimising such impact through a wide range of environment-friendly measures and practices. The Company has consistently pioneered the introduction of the latest Euro standard buses into Hong Kong and has installed devices such as catalytic converters and diesel particulate filters in older buses to improve their environmental performance. The entire KMB fleet is run on ultra-low sulphur diesel and is kept in top operating condition through a rigorous maintenance programme.

In other areas of its operations, KMB has also demonstrated its commitment to environmental care through the ISO 14001 certification of its main depots and the adoption of ""green office"" standards and practices. It has won a number of environmental performance awards, including the Green Innovative Practice Gold Award and the Green Office Merit Award (Large Organisations) in the 2002 Hong Kong Eco-Business Awards, the award for ""Innovation Towards a Better Environment"" at the UITP Asia Pacific Congress in 2002 and the Business Environment Council's Environmental Performance Award in 2003.

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